Familifood offers purchasers in Southern Ontario a choice of delivery. Familifood’s sales rep. can deliver the product at your convenience or the product can be delivered by courier. Delivery outside of Southern Ontario will be only by courier. Orders will ship Monday to Thursday if received before 11 am EST. The product is shipped overnight in a Styrofoam box with dry ice. This is put inside a corrugated box for added protection.

The product will be shipped with overnight priority. We only ship within Canada. You do not have to be home to receive your order. Packages can be left at any exterior door location. Product must be placed in the freezer as soon as possible after arrival.

Refund Policy

If you are not satisfied with your order, contact us within 24 hours of delivery. We will make it right. Email us at or call our toll free number 1.877.714.3896. It is your responsibility once the product is delivered if the product becomes too warm or stolen. Once ordered it is your responsibility to receive the order.